Terms of service


  1. These Terms and Conditions will apply to the purchase of the goods (goods or artwork) by you (the Customer or you) from the supplier (Coral & Moss or us or we). 
  2. These are the Terms by which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.

PROOFED PERSONALISED ARTWORK: A proofing option is offered on some personalised products to ensure that you are happy with your design before we send it out.

Once requested, we aim to send proofs within 48 hours of the order being placed. However, this cannot be guaranteed during busy periods. If your order is urgent, please email us and we will do our best to prioritise the making of your proof.

All proofs sent must be reviewed by you, and any changes requested, within 48 hours.  The deadline for changes will be stated in the message when your proof is uploaded.

Once you have reviewed and agreed to the proof, or the 48 hours have elapsed, your personalised artwork will go into production. Any changes you request after this timeframe will likely incur additional costs to yourself.

NON-PROOFED PERSONALISED ARTWORK: Changes to non-proofed personalised artwork can only be requested up until we start making the item, at this point any change requested will incur an additional cost.

PERSONALISATION: It is the responsibility of the Customer to make sure that the content they supply, at the time of order or proofing, has been reviewed by them and contains the spelling and grammar they require. We will not edit any content supplied. 

FRAMING: Orders requiring framing will automatically increase the estimated delivery time, given when placing an order, by up to 2 working days. You will be informed of the new estimated delivery time required for framing once your order is received and accepted. If your order is required before this time, please email us and we will do our best to prioritise the making of your artwork.

Any mistakes made by us will be exchanged or replaced as quickly as possible. Any mistakes which are the responsibility of the customer, including but not limited to, incorrect spellings, grammar or  specifications, will incur a discretionary charge if alterations or a replacement is later required.